Legal

Refund & Cancellation Policy

Understand how cancellations, refunds and subscription access work for QABILL plans and applicable add-ons.

Last updated: 8 October 2026

Key rules

14-Day TrialNo credit card required. Moves to Free after trial.
Monthly PlansNo refunds.
Annual PlansRefund available within first 60 days of paid subscription start date.
Communication WalletBalance is non-refundable and does not expire.

Scope

This Refund & Cancellation Policy explains how cancellations, refunds and access are handled for QABILL subscriptions and applicable paid services.

This policy should be read together with the QABILL Terms of Use and Privacy Policy.

Optiwizer Technologies Private Limited operates QABILL. This policy is governed by the laws of Delhi, India. The courts at New Delhi have jurisdiction over disputes relating to this policy.

Free Trial

QABILL currently offers a 14-day free trial without requiring a credit card. At the end of the trial period, the account moves to the Free plan unless the customer chooses a paid plan.

Starting a trial does not place a charge on a card, and the account is not converted to a paid subscription automatically.

Free plan. The Free plan does not require a paid subscription. A customer can continue using the Free plan subject to its current limits and features. This policy does not promise that the Free plan will remain available permanently. Current plan limits are on the Pricing page.

Paid Subscriptions

The current paid plans are Essential and Professional. Paid subscriptions are available with monthly or annual billing. Current plan details and prices are on the Pricing page.

QABILL subscriptions currently do not renew automatically. Customers must actively renew their paid subscription to continue paid access.

Cancellation and Non-Renewal

A customer may choose not to continue a paid subscription. Cancellation or non-renewal does not, by itself, end paid access immediately.

If you cancel or choose not to renew a paid subscription and no refund is processed, your paid access continues through the end of the current paid subscription period. After that period ends, your account moves to the Free plan.

Your business data remains associated with the account, subject to the limits of the account and the Free plan.

Monthly Subscription Refunds

Payments for monthly subscriptions are non-refundable.

Cancelling a monthly subscription does not create a right to a refund for the current billing period. This policy does not provide a credit or a partial refund for a monthly subscription.

Annual Subscription Refunds

A refund is allowed within the first 60 days from the initial paid subscription start date of an annual plan.

That 60-day period is counted from the initial paid subscription start date. It is not counted from the invoice date, the date a refund is requested, the payment settlement date, the trial start date, or a renewal date.

After those first 60 days, no refund is available under this policy. From the second subscription year onward, no refund is available.

Refund Requests

To ask for a refund, email refund.qabill@optiwizer.com. You can also send a message through the Contact page.

Include enough information for QABILL to identify the account, the invoice or payment reference, and the subscription.

Refund Processing

Approved refunds are processed to the original payment method or payment service used for the transaction. Once approved, refunds are typically initiated within 5 to 7 business days, and the time taken for the funds to appear in your account depends on your bank or payment provider.

If a refund is approved and processed, paid subscription access ends in accordance with that refund, and the account moves to the Free plan. Business data remains accessible subject to the restrictions of the Free plan. A refund does not mean the data is deleted immediately.

Access to Your Data

Your business data remains associated with your QABILL account after your paid subscription ends. Access to the data may continue through the applicable account state, while certain actions or functionality may be restricted.

Account Inactivity and Data Deletion

QABILL may delete an account and associated data after 3 months of inactivity, with or without prior notice.

This policy does not promise that deleted information can be recovered, and it does not describe a backup retention period.

Your copies of business information. You are responsible for keeping the copies or exports you need of important business information. QABILL does not promise to store business information permanently, and it is not responsible for keeping historical data indefinitely.

Storefront and Add-ons

Storefront is a separate paid add-on. The current price is ₹199 per month, or ₹1,999 per year. It is not included in Free, Essential, or Professional. Current add-on details are also on the Pricing page.

Storefront and other applicable paid add-ons are non-refundable and cannot be cancelled mid-period for a refund or credit. Add-on access continues until the end of the paid add-on period unless renewed.

Communication Wallet

QABILL's upcoming Communication Wallet is a prepaid wallet for applicable WhatsApp, SMS, and Email use. These channels are not separate monthly subscription plans.

Communication Wallet balances are non-refundable and do not expire. Charges applicable to different communication services may be revised from time to time.

Failed or Unpaid Subscription

If a paid subscription is not renewed by its due date, QABILL may provide a short grace period (typically 3 days) to complete renewal. If the subscription remains unpaid after the due date and any applicable grace period, the account moves to the Free plan.

Account Restrictions

QABILL may block an account where there is serious misuse, including unlawful activity, abuse, or unprofessional behaviour or language. Broader rules for restricting an account are in the Terms of Use.

Taxes

Any applicable taxes associated with a refund will be handled in accordance with applicable law and the underlying transaction.

Changes to This Policy

QABILL may update this Refund & Cancellation Policy from time to time. The date at the top of the page will be changed when an update is published.